by John Gragson on Dec 02, 2011
As a result of the wind event affecting California, the National Catastrophe team has mobilized personnel to the area. Our National Catastrophe team, which is a part of Agency Markets Claims Shared Service organization, serves Safeco personal lines policyholders, as well as commercial lines customers of the eight Regional Companies.
As the situation is ongoing, we are assessing staffing needs and will be dispatching additional field staff to the affected areas. Other members of the team are centrally located to manage the behind-the-scenes operations. All are committed to providing exceptional claims service and caring for our customers in times of crisis.
Here are a few simple steps you can take to help us deliver the best possible service:
• Please encourage your customers with storm damage to report their claims on Safeco personal and commercial polices to our toll-free claims hotline at (800) 332-3226.
• Golden Eagle Insurance customers with storm damage should report their claims on personal and commercial policies to our ANYTIMEâ"¢ Claims number at (800) 238-3085.
• Because there are so many factors that can affect coverage, please leave coverage decisions to our Claims professionals.
• Once your customer reports their claim, a member of our National Catastrophe Team will contact them within 24 hours to discuss the claim and arrange for an inspection if needed. When the volume of claims is high, our goal is to reach customers with the most severe damage first.
• Ask customers to make emergency repairs to prevent further damage to their property if they can. Please advise customers to be patient and save receipts.
• We require policyholders to wait until their claims professional has assessed damage before making permanent repairs. However, we encourage people to line up a contractor. Remind your customers to use a local, licensed and bonded contractor and check their local references.
Rest assured that the team is prepared to handle every claim quickly and efficiently, providing our customers with the best possible service.
Agency Markets National Catastrophe Team
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